Refund policy

DELIVERY & RETURN POLICY

  • Shipping is free for orders of ₺2,500 and above.

  • Your order will be dispatched within 1–5 business days after it is placed.

  • Once your order has been shipped, the tracking number will be sent via SMS by the shipping company within 24 hours.

  • If you are not available at the specified delivery address, your package will be delivered to the nearest branch of our contracted shipping company. You must collect your package from the branch within 3 (three) business days. Otherwise, your order will be returned to us.

1. I WANT TO RETURN A PRODUCT. WHICH PRODUCTS CAN I RETURN?

You may return products within 14 business days, provided that the original tags are intact and the products remain in a resalable condition.

Products that have been used, washed, worn, have an odor, or have damaged packaging will not be accepted for return.

For hygiene reasons, returns are not accepted for socks, personal care products, accessories, and similar items, even if they have not been used.

If a complimentary/gift product provided as part of a promotion is not returned together with the returned product, the value of the gift product will be deducted from the refund amount.

2. HOW CAN I MAKE A RETURN?

Go to the EASY RETURN section and complete the return request form.

At the final step of the return request form, note down the Yurtiçi Kargo customer code and take your package to a Yurtiçi Kargo branch to complete the return process.

When sending the product back, you must include the invoice inside the package. Returns cannot be processed without an invoice.

Depending on your bank, the refund will be made to the original payment method within 7–14 business days.

Once the returned products have reached us, they will be inspected. If they meet the return conditions stated above, your return will be approved within 7–14 business days, and the product amount will be refunded, excluding applicable shipping charges.

Refund processing times may vary depending on your bank, and delays may occur. We kindly ask you to track the refund process through your bank.

For purchases made in installments, refunds may also be processed in installments in accordance with your bank's procedures.

4. DO I HAVE TO PAY FOR RETURN SHIPPING?

Except for defective products, return shipping costs are the responsibility of the sender/customer.

For returns sent via Yurtiçi Kargo using our contracted customer code, a ₺50 return shipping service fee will be deducted from the refund amount.

5. WHEN WILL MY ORDER BE SHIPPED?

All orders are handed over to the shipping company within 1–5 business days.

Once your order has been shipped, the tracking number will be sent via SMS to the phone number provided when placing the order.